Flexible Key Account Management resources to help you grow

KAMflex helps you to fill the gaps in your business by making sure that all those top clients your red-hot sales team bring in get looked after properly - without distracting from the key business development task of landing new clients.

A great new business salesperson is often not the best person to handle the long standing accounts that they brought in previously. They get their satisfaction from the buzz of landing the new client, not from the day-to-day stuff of satisfying them on an ongoing basis.

KAMflex prides itself on bringing the ability develop client relationships. We're not great at landing new customers - we leave that to your new business team (even if that's just you). And you can leave the account handling - getting the most from your best customers - to us.

To find out more, or to book an visit to discuss your needs, just e-mail:

kamflex@key-accounts.net

or call

01293 42 42 40

Flexible Key Account Management

The key word for KAMflex is flexible. Our clients don't need a whole full-time KAM, so we don't give them one. Typically, a client will start with 10%-20% of a KAM's time - roughly 2-4 days-worth per month.

Of course, to manage Key Accounts effectively, it would not be possible for your client's Key Account Manager to only be available to them on only two specific days each month! When they call, they expect to get through to the KAM - straight away - so they can get their issue sorted right now. Can you imagine how they'd react if you told them they could only speak to the KAM on the first and third Wednesday of each month?!!

Fractional Key Account Management

So what you get is not a part-time KAM, it's part of a full-time KAM - what we call fractional Key Account Management.

How it works is that the time clients take is 'non-contiguous' - in other words, not in one solid block. Some days the KAM might just need to make or take a few calls, other days they could be involved in all-day sales meetings or maybe preparing a big proposal. On average, the total time they spend working on your Key Accounts throughout the month is the percentage (and the fee) you've agreed to - no surprises.

The KAMflex fee structure recognises the long-term nature of Key Account Management, being composed partly of a nominal retainer and partly a results-based bonus - that way, you know your KAM will have an eye on your future success, just like a full-timer.

If all this sounds like the sort of help you could use to grow your business, why not e-mail for more details right now: kamflex@key-accounts.net or call +44 (0)1293 42 42 40 to arrange a discussion with an Account Manager.